The Central and North West London

NHS Foundation Trust
IPS Team

CNWL has been providing an evidence based supported employment model called Individual Placement and Support (IPS) since 2004. Our journey started with two Employment Specialist posts which led to other boroughs requesting roles in their teams following its success.

We deliver IPS services in Brent, Harrow, Hillingdon, Kensington & Chelsea, Westminster and Milton Keynes. Many of our services have achieved ‘excellent quality’ status in external fidelity reviews, and this reflects how closely the service follows the IPS principles.


About the team

Over the years our team has grown and we are now a strong team of 40 plus people. The most important role within our service are the Band 5 Employment Specialists and Peer Employment Specialists. Their roles are to work with people who have mental health conditions to help them find and keep paid employment. We also have opportunities for career progress with roles such as IPS Team Leader as well as senior management roles.

We also have a vocational lead within our Grenfell Wellbeing Service and Inpatient Mental Health Rehabilitation Service. Both services hold in mind IPS best practice in their services however due to the service needs not all aspects of IPS can be executed in line with IPS fidelity.

Our workforce has been funded by NHS England as part of the Five Year Forward View and the NHS Long Term Plan which means we are expanding our service year on year in line with the ambition to support people into paid employment.

CNWL Employment services also work in partnership with the Recovery & Wellbeing College to deliver a range of employment workshops such as exploring job searching techniques, interview skills, managing disclosure with employers to name a few. These courses are delivered by peers and practitioners within our IPS employment service.

We regularly host awards within our service to recognise the excellent work our IPS colleagues have achieved. See picture above of some of winners this year.

In 2021 our Kensington & Chelsea IPS team were awarded Team of the Year award by BASE for its impact in the supported employment sector and delivering outstanding employment outcomes during the year.

“My employment specialist (ES) and clinical specialist have been caring and very supportive. I haven’t had this level of care for my mental health in a LONG, LONG time.”

“There were days when I would still be in bed literally an hour before my shift started as a manager, leaving it to the last moment before I had to go to work. Now, I wake up early, eager to embrace whatever the day brings me, my confidence is back!!!”

“The South K&C Hub Employment Specialist was able to match my graduate skills in writing to a job with the WoodMor Foundation.  She organised some work experience with them and also flexible conditions to fit with my symptoms and benefits situation.  After a short period, this became a paid job as Social Media Assistant, which I really enjoy.  I get fabulous feedback from my boss and great satisfaction in producing content for social media.”

About Central and North West London NHS Foundation Trust

CNWL provides NHS services throughout a person’s life, in physical and mental health and everything in between, at GPs and hospitals to the community and in their own home. The Trust is one of the largest providers of mental health and community care in England.

An estimated 8,000 people work for CNWL providing a range of mental health, community, learning disability, substance misuse, sexual health, dentistry and specialised services to a population of around three million in the South East of England, including in North West London, Surrey, Kent, Milton Keynes and Buckinghamshire, treating around 300,000 people either in the community or as inpatients.

Partnerships are central to what we do – with patients and their families, with staff and other organisations, especially commissioners and providers but also with local authorities, GPs, universities and the voluntary sector.

Find out more by visiting the CNWL website



number of staff


types of services


In community and mental healthcare

What makes us so different?

We have


Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.

We are 


We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.



We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.

We work in


We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

This is where we specialise...

Mental health

Learning disabilities

Community health

Health and justice healthcare


Eating disorders

Sexual health

For a more extensive overview of Central and North West London NHS Foundation Trust and our services
The NHS Staff Handbook

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